Removals Glasgow Service Terms and Conditions
These Terms and Conditions set out the basis on which Removals Glasgow provides removal and associated services to private and commercial customers. By booking or using our services you agree to be bound by these Terms and Conditions, which are designed to clarify responsibilities and protect both you and the company.
These terms apply to all services provided within our usual service area and to any related work carried out elsewhere in connection with those services, unless varied in writing by us.
1. Definitions
In these Terms and Conditions the following expressions have the meanings given below.
Company means Removals Glasgow, the removal and associated services provider.
Customer means the individual, partnership, company or other party entering into a contract for services with the Company.
Services means any removal, packing, unpacking, loading, unloading, transport, storage, or associated services provided by the Company.
Goods means the items that the Customer requests the Company to move, handle, pack, transport, store or otherwise deal with under the contract.
Contract means the agreement between the Company and the Customer for the provision of Services, comprising these Terms and Conditions together with any written quotation or confirmation of booking.
Service Area means the geographic area within which the Company normally operates and advertises removal services, including but not limited to Glasgow and surrounding districts.
2. Quotations and Estimates
2.1 Any quotation or estimate provided by the Company is based on the information supplied by the Customer, including property access, volume of Goods, distances, and any special requirements.
2.2 Quotations are normally provided as a fixed price for the described work. Where exact details are not known, the Company may provide an estimate rather than a fixed quotation. Estimates are indicative only and may be adjusted to reflect the actual work carried out.
2.3 Unless otherwise stated, quotations are valid for 30 days from the date of issue. After this period the Company may revise the quotation to reflect changes in costs, availability, or circumstances.
2.4 The Company reserves the right to amend a quotation or apply additional charges if:
a The information provided by the Customer is incomplete or inaccurate.
b Access to the properties differs from that described, including stairs, lifts, parking restrictions, or distance to the vehicle.
c Additional Goods are included that were not originally declared.
d Delays occur that are beyond the control of the Company, such as waiting for keys, traffic incidents, or third party actions.
e Additional services are requested on the day, such as packing, dismantling or reassembly.
2.5 Any additional charges will be explained to the Customer as soon as reasonably practicable and will be payable in accordance with the payment terms in section 5.
3. Booking Process
3.1 A booking is made when the Customer confirms acceptance of the quotation or estimate and the Company confirms the booking in writing or by issue of a booking reference.
3.2 The Customer is responsible for ensuring that all information supplied at the time of booking is accurate and complete, including addresses, dates, times, contact names, access details and details of Goods.
3.3 The Company may request a deposit to secure a booking. The amount and due date of any deposit will be advised at the time of booking. The Company is under no obligation to hold a date or allocate resources until the required deposit has been received.
3.4 Bookings are subject to availability of vehicles, staff and other resources. If the Company is unable to accept a booking request, it will inform the Customer as soon as reasonably practicable.
3.5 Any changes to the booking details requested by the Customer must be communicated to the Company as early as possible. The Company will endeavour to accommodate such changes but cannot guarantee availability. Changes may result in amended charges or a revised quotation.
4. Customer Responsibilities
4.1 The Customer must ensure that proper and adequate access is available at both collection and delivery locations, including arrangements for parking and any necessary permits or permissions.
4.2 The Customer must ensure that all Goods are properly prepared and packed, unless the Company has agreed in writing to provide packing services. This includes securing fragile items and emptying wardrobes, drawers, appliances and similar items unless otherwise agreed.
4.3 The Customer must not include in the Goods any items that are hazardous, illegal, explosive, corrosive, flammable, perishable, or otherwise unsuitable for transport or storage. The Customer is responsible for fully declaring any items that may present a risk.
4.4 The Customer must ensure that all Goods to be moved are owned by the Customer or that the Customer has full authority from the owner to enter into the Contract. The Customer agrees to indemnify the Company against any claim brought by a third party in respect of ownership or rights in the Goods.
4.5 The Customer must be present or represented on the day of the move to provide access, directions, and instructions and to check the premises on completion. If the Customer or representative is not present, the Company will carry out the Services using reasonable judgment and no liability will be accepted for any loss or damage arising from the absence of the Customer or representative.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, payment for Services is due as follows:
a Domestic removals: a deposit on booking if required, with the balance payable on or before the day of the move.
b Commercial removals: in accordance with the payment terms stated in the quotation or invoice.
5.2 Payment methods accepted will be specified by the Company and may include card payments, bank transfers or other methods. Cash may be accepted at the Companys discretion.
5.3 All charges are exclusive of any applicable taxes or governmental charges unless specifically stated otherwise in the quotation or invoice.
5.4 If payment is not received by the due date, the Company reserves the right to:
a Suspend or cancel the Services.
b Charge interest on overdue amounts at a reasonable commercial rate until payment is made in full.
c Retain Goods until payment is received, in accordance with the Companys right of lien described in section 7.
5.5 Time for payment is of the essence. The Customer remains liable for all agreed charges even where an insurer or third party is to pay on the Customers behalf.
6. Cancellations and Postponements
6.1 The Customer may cancel or postpone the Services by giving written or verbal notice to the Company. The date on which the Company receives the notice will determine any applicable charges.
6.2 The following cancellation or postponement charges may apply, unless otherwise specified in the quotation:
a More than 7 days before the agreed service date: any deposit, less reasonable administration costs, may be refunded at the Companys discretion.
b Between 3 and 7 days before the agreed service date: up to 50 percent of the quoted price may be charged.
c Less than 3 days before the agreed service date or on the day itself: up to 100 percent of the quoted price may be charged.
6.3 If the Company has incurred specific costs in relation to a booking, such as permits or special equipment, these may be charged to the Customer on cancellation in addition to any standard charges.
6.4 The Company may cancel or postpone the Services by giving notice to the Customer where:
a The Customer fails to pay any amount due by the required date.
b The Customer has provided incomplete or inaccurate information that materially affects the Services.
c The Company is prevented from carrying out the Services due to circumstances beyond its reasonable control, including severe weather, road closures, industrial action, accidents, or legal restrictions.
6.5 If the Company cancels the Services for reasons within its control, any payments received for the cancelled Services will be refunded. The Company will not be liable for any indirect or consequential losses arising from such cancellation.
7. Companys Right of Lien
7.1 The Company has a legal right to withhold or dispose of all or part of the Goods until all outstanding charges, including interest and costs, have been paid in full.
7.2 If the Customer fails to pay any amounts due within 30 days of written notice, the Company may, on giving a further reasonable period of notice, sell or otherwise dispose of some or all of the Goods and apply the proceeds towards the outstanding sums. Any balance after deduction of costs will be paid to the Customer.
7.3 The exercise of the right of lien does not relieve the Customer of the obligation to pay all amounts due to the Company.
8. Liability and Limitations
8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out in this section.
8.2 The Company will not be liable for loss or damage arising from:
a Defective or inadequate packing by the Customer.
b Inherent defects or vulnerabilities in the Goods, including wear and tear, age, or deterioration.
c Handling of self assembly or flat pack furniture that is not designed to be moved once assembled.
d Electrical or mechanical derangement of appliances or equipment, unless caused by external physical damage due to the Companys negligence.
e Loss or damage to items of high value, such as jewellery, cash, documents, works of art, antiques or collections, unless these are specifically declared and agreed in writing before the move.
f Loss or damage where Goods have been removed or delivered without a representative of the Customer present, if the Customer has agreed or requested that arrangements.
8.3 The Companys total liability in respect of any claim for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable amount per item or per consignment, as stated in the Companys quotation or insurance terms, unless the Customer has agreed in writing to purchase additional cover.
8.4 The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or emotional distress, arising from performance or non performance of the Services.
8.5 The Customer must inspect the Goods and premises as soon as reasonably possible after completion of the Services and notify the Company of any visible loss or damage in writing within 7 days. For non visible loss or damage the Customer must notify the Company within 14 days of becoming aware of the issue. The Company may decline to consider claims notified outside these time limits.
8.6 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud, or for any other matter for which it would be unlawful to exclude or limit liability.
9. Insurance
9.1 The Company maintains insurance in respect of its legal liabilities for loss or damage to Goods in the course of providing the Services, subject to policy terms, conditions and exclusions.
9.2 The Customer is encouraged to seek independent advice on whether additional insurance cover is required for the move, particularly for items of significant value. The Company can provide information on available cover on request.
9.3 Any insurance arranged by the Company on behalf of the Customer will be subject to the terms of the relevant policy and will constitute a separate contract between the Customer and the insurer.
10. Waste, Disposal and Environmental Regulations
10.1 The Company operates in accordance with applicable waste management and environmental regulations. Where the Services include removal and disposal of unwanted items, such work will be carried out only in compliance with relevant laws.
10.2 The Customer must not request the Company to dispose of any item in a manner that would contravene environmental or waste regulations. The Company reserves the right to refuse to handle or dispose of items that are unsuitable, hazardous, or prohibited.
10.3 Where the Company agrees to remove waste or unwanted items, any charges for disposal will be clearly identified in the quotation or communicated separately. These may include charges for specialist disposal of electrical items, mattresses, construction materials or other regulated waste.
10.4 The Customer is responsible for ensuring that any waste or unwanted items provided to the Company for disposal are accurately described. If additional costs arise because items were misdescribed, the Customer will be liable for those costs.
10.5 The Company may, at its discretion, reuse, recycle or donate certain items collected during the course of a removal where this is lawful and appropriate. This does not affect the Customers obligation to pay any agreed disposal charges.
11. Access, Parking and Property Damage
11.1 The Customer is responsible for arranging and paying for any parking permits, suspensions of parking restrictions or other permissions required to allow the Companys vehicles to park close to the premises.
11.2 The Company will take reasonable care to avoid damage to property, including buildings, fixtures and fittings. However, the Customer must protect vulnerable surfaces, staircases, floors and similar areas if they are concerned about potential marks or scuffs inherent in moving large items.
11.3 The Company is not responsible for damage arising from the movement of Goods where the Customer has insisted on proceeding against the advice of the Company, or where access is unusually restricted and the Customer has accepted the associated risks.
11.4 The Customer must ensure that driveways, access roads and entrances are suitable for the Companys vehicles. The Company is not liable for damage to such areas or to underground services, unless caused by negligence.
12. Delays and Events Beyond Control
12.1 The Company will use reasonable efforts to meet agreed dates and times but cannot guarantee completion of the Services within a fixed timetable.
12.2 The Company is not liable for delay or failure to perform the Services where this is due to events beyond its reasonable control, including but not limited to extreme weather, traffic incidents, road closures, breakdowns, industrial disputes, acts of authorities, or failure of third parties such as sellers, buyers, landlords or agents.
12.3 If a delay occurs that is not caused by the Company, additional waiting time charges may apply at the rate stated in the quotation or as reasonably determined by the Company.
13. Complaints and Dispute Resolution
13.1 If the Customer has a concern or complaint about the Services, they should raise it with the Company as soon as possible, providing full details to allow investigation.
13.2 The Company will aim to resolve complaints promptly and fairly. The Customer agrees to cooperate with any reasonable request for information or evidence.
13.3 If a dispute cannot be resolved directly between the parties, either party may consider independent mediation or other forms of alternative dispute resolution where appropriate.
14. Data Protection and Privacy
14.1 The Company may collect and process personal data about the Customer in order to provide the Services, manage bookings, issue invoices, and communicate regarding the Contract.
14.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure.
14.3 The Company will not sell or disclose personal data to third parties except where necessary for the performance of the Services, to comply with legal obligations, or with the Customers consent.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any Contract between the Company and the Customer are governed by and construed in accordance with the laws of Scotland.
15.2 The courts of Scotland will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the Contract, including any question regarding its existence, validity or termination.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions will operate as a waiver of that right or remedy.
16.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where this does not materially reduce the level of service provided to the Customer.
16.4 These Terms and Conditions, together with any quotation or written confirmation of booking, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous understandings or arrangements.
