Removals Glasgow Privacy Policy
This Privacy Policy explains how Removals Glasgow collects, uses, stores and protects personal data relating to customers and prospective customers in the Glasgow area and surrounding regions. It is intended to be compliant with the UK General Data Protection Regulation, the EU General Data Protection Regulation where applicable, and the Data Protection Act 2018.
This Privacy Policy applies to all Removals Glasgow customers and anyone who contacts us or interacts with our services within our service area, whether as an individual consumer or on behalf of a business.
Data Controller
Removals Glasgow is the data controller in respect of the personal data we process. This means that we determine the purposes and means of processing your personal data when you use our services or contact us.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. The types of personal data we may collect include:
Contact and identity details, such as your name, address, previous address, destination address, and any other relevant address details you provide to arrange a removal or related service.
Communication details, such as email correspondence, written enquiries, and notes of telephone conversations concerning quotes, bookings, or after-service support.
Service-related information, such as details about the property, access information, dates and times of moves, inventory details for items to be moved, and any special instructions or requirements.
Billing and payment information, such as billing address and records of payments made, payment method used, and associated transaction records. We do not store full payment card details if you pay by card; these are processed by third-party payment processors.
Technical data, such as basic technical information that may be collected when you visit our website, including IP address, device information, and approximate location data, to the extent this is required for security, performance, and basic analytics.
Marketing preferences, such as your preferences for receiving marketing or service updates from us, where you have chosen to provide this information.
How We Collect Personal Data
We collect personal data in various ways, including:
Directly from you when you request a quotation, make a booking, complete a form, contact us by phone or in writing, or provide information to our staff on the day of your move.
Automatically when you visit our website, through logs and technical data generated by your browser or device.
From third parties, such as comparison websites or referral partners, where you have requested a removal quote and consented to your details being passed to us.
Lawful Basis for Processing
We process personal data only where we have a lawful basis under data protection law. The main legal bases we rely on are:
Contract: We process your personal data to provide you with quotes, to arrange and perform removal services, and to manage our contractual relationship with you. This includes processing necessary for booking, planning, carrying out the move, and handling any queries or issues arising from the service.
Legal obligation: We may process certain data to comply with legal obligations, such as record-keeping, tax and accounting requirements, or to respond to lawful requests from authorities.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes using your information to improve our services, manage our operations, prevent fraud, and maintain security.
Consent: In some cases, we will rely on your explicit consent, for example for certain forms of marketing communication. Where we rely on consent, you have the right to withdraw that consent at any time.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotations for removal and related services and to respond to your enquiries.
To plan, schedule and carry out removals, storage, or related services that you have requested or agreed to receive.
To communicate with you before, during and after the provision of services, including sending confirmations, updates, and follow-up information.
To manage billing, payments, and financial records associated with your use of our services.
To maintain and improve our services, customer experience, and internal processes, including training and quality control.
To comply with legal and regulatory requirements, including record-keeping, security and risk management.
To send you service-related notices and, where permitted, marketing communications about our services or offers that may be relevant to you, subject to your rights and preferences.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These parties are only permitted to process your personal data according to our instructions and for specified purposes, and they are required to implement appropriate security measures.
Types of processors and third parties we may use include:
IT and hosting providers who support the operation of our website, systems, and data storage.
Payment processing providers who handle card payments and payment validation on our behalf.
Customer management and communication service providers who help us manage bookings, quotes, and customer communication.
Professional advisers such as accountants or legal advisers, to the extent necessary for legitimate business and legal purposes.
We may also share personal data with public authorities or law enforcement where required by law or where necessary to protect our rights, property, or the safety of our staff and customers.
International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where data is otherwise transferred internationally, we will ensure that an adequate level of protection is in place. This may include relying on adequacy regulations, standard contractual clauses, or other appropriate safeguards as required by data protection law.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Retention periods may differ depending on the type of data and the context of our relationship with you.
In general, we will retain contact and service-related information for the duration of our relationship with you and for a reasonable period afterwards to deal with any queries, disputes or claims, and to comply with legal, accounting or reporting requirements.
Accounting and tax-related records are typically kept for a longer period as required under applicable tax and financial regulations.
When personal data is no longer required for the purposes for which it was collected and no longer needs to be retained by law, we will securely delete or anonymise it.
Data Security
We take the security of personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, alteration, disclosure, or destruction. Measures include access controls, secure storage, and limiting access to personal data to staff and providers who need it to perform their duties.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These may include:
The right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you, together with certain related information.
The right to rectification: You can request that inaccurate or incomplete personal data we hold about you is corrected or completed.
The right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and we have no other lawful basis for processing.
The right to restrict processing: You can request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or in connection with an objection.
The right to object: You can object to our processing of your personal data where we rely on legitimate interests as the legal basis, including for direct marketing. We will stop processing your data for these purposes unless we have compelling legitimate grounds that override your interests, rights and freedoms or the processing is required for legal claims.
The right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have any questions about this Privacy Policy or how we handle your personal data, you can contact us using our usual contact channels shown on our website or other service materials.
You also have the right to lodge a complaint with the Information Commissioner's Office or another relevant supervisory authority if you believe that your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns first.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be made available through our usual channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
